Privacy Policy - Street Crime Pulse

1. Introduction

This Privacy Policy explains how the Street Crime Pulse mobile application ("Street Crime Pulse") collects, uses, protects, and manages user information. By using this App, you agree to the terms outlined in this policy.

Street Crime Pulse is an official governmental application developed for crime reporting and public safety purposes. The App connects citizens with law enforcement authorities to report and track street crime incidents.

2. Information We Collect

2.1 Personal Information During Registration

For a better user experience and to ensure secure, verified crime reporting, the App requires you to provide the following personally identifiable information during registration:

• Full Name
• Father's Name
• CNIC Number and Images (front and back of Computerized National Identity Card)
• Profile Photograph
• Date of Birth
• Phone Number
• Complete Address
• District
• Current Location (GPS coordinates)

2.2 Crime Reporting Information

When you report a crime or incident, we may collect:

• Incident details (date, time, location, description)
• Photos or videos of the incident (if provided)
• GPS location data at the time of reporting
• Device information for verification purposes

2.3 Technical and Usage Data

The App may collect:

• Device model and operating system version
• App usage statistics and analytics
• Crash reports and performance data
• Login timestamps and IP addresses

3. Why We Collect This Information

3.1 Purpose of Data Collection

Your personal data is collected specifically for the following purposes:

• Identity Verification: CNIC data verifies your identity to prevent false reporting and ensure accountability
• Crime Investigation: Enables police to contact verified citizens regarding reported incidents
• Public Safety: Helps law enforcement track crime patterns and respond effectively
• Service Delivery: Provides you with updates on your reported incidents
• Record Keeping: Maintains a secure database of verified users and crime reports as required by law

3.2 Legal Basis

This App operates under the authority of Central Police Office, Peshawar, Government of Pakistan, in accordance with:

• The Prevention of Electronic Crimes Act (PECA) 2016
• Police laws and regulations of Pakistan
• Data protection guidelines issued by the Government of Pakistan

The Government of Pakistan, under the provisions and laws of the country, has the legal authority to collect and hold this information for law enforcement and public safety purposes.

4. How We Use Your Information

Your information will be used to:

• Verify your identity during registration
• Process and investigate crime reports you submit
• Contact you for follow-up on reported incidents
• Provide you with status updates on your complaints
• Analyze crime trends and improve public safety measures
• Generate statistical reports for law enforcement planning (anonymized data only)

We do not use your personal data for marketing, advertising, or commercial purposes.

5. Data Sharing and Disclosure

5.1 Who Has Access to Your Data

Your personal data is accessible only to:

• Authorized Police Officials: Only authorized law enforcement personnel with verified credentials can access citizen data through the secure web portal for legitimate investigation purposes
• Government Authorities: May be shared with relevant government departments when legally required for crime investigation or public safety

5.2 What We Do NOT Do With Your Data

• No Sale of Data: We do not sell, rent, or trade your personal information to any third party
• No Commercial Use: Your data is not used for advertising or marketing purposes
• No Unauthorized Sharing: Data is not shared with any private organizations or individuals outside authorized government entities
• No Third-Party Services: We do not share your personal information with third-party service providers for their own use

5.3 Legal Disclosure

We may disclose your information when:

• Required by law or legal process
• Necessary to prevent imminent harm or criminal activity
• Requested by authorized law enforcement agencies with proper legal authority
• Required to protect public safety

6. Data Security

6.1 Security Measures

We take the security of your personal information seriously and implement industry-standard security measures:

• Encryption: All personal data, including CNIC images, is encrypted both in transit and at rest
• Access Controls: Multi-factor authentication and role-based access controls for police portal users
• Secure Servers: Data is stored on secure, government-controlled servers within Pakistan
• Audit Trails: All data access by police officials is logged and monitored
• Regular Security Audits: Periodic security assessments and vulnerability testing

6.2 Your Responsibility

• Keep your login credentials confidential
• Use a strong password and do not share it with others
• Report any suspicious activity or unauthorized access immediately

6.3 Security Limitations

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using commercially acceptable means.

7. Data Retention

7.1 How Long We Keep Your Data

• Active Accounts: Your registration data is retained as long as your account remains active
• Crime Reports: Incident reports are retained in accordance with police record-keeping requirements and applicable laws
• Inactive Accounts: If your account remains inactive for long time, you may be required to re-verify your information

7.2 Account Deletion

You may request deletion of your account by contacting us. However, please note:

• Crime reports you have filed may be retained for legal and investigative purposes
• Data required by law for record-keeping cannot be deleted
• Deletion is subject to legal retention requirements

8. Your Rights as a Data Subject

As a citizen and user of this App, you have the following rights:

• Right to Access: You can view your personal information stored in the App
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your account (subject to legal requirements)
• Right to Information: You can ask how your data is being used
• Right to Complain: You can file a complaint regarding data protection concerns

To exercise these rights, please contact us using the information provided in Section 13.

9. Third-Party Services

9.1 Services We Use

This App may use the following third-party services:

• Google Maps/Location Services: For location-based crime reporting
• Google Firebase: For authentication, analytics, and app performance monitoring

These services operate under their own privacy policies. However, we ensure that:

• Only necessary data is shared with these services
• All third-party services comply with security standards
• No personal identifiable information is shared for advertising purposes

9.2 External Links

The App does not contain links to external websites. If any such links are added in future, we will update this policy accordingly.

10. Location Data

The App collects GPS location data when you:

• Register your account (to verify your district/area)
• Report a crime incident (to pinpoint the crime location)
• Use location-based features

Location Permissions:

• You can control location permissions through your device settings
• Denying location access may limit certain features of the App
• Location data is only collected when actively using the App, not in the background

11. Children's Privacy

This App is intended for use by adults (18 years and above) who are CNIC holders. We do not knowingly collect personal information from children under 18. If we discover that a minor has provided personal information, we will delete it immediately.

Parents or guardians who believe their child has provided information should contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements
• New features or services
• Improvements in security practices
• Updates to data processing activities

Notification of Changes:

• We will notify you of significant changes through in-app notifications
• The "Last Updated" date at the top will reflect the most recent changes
• Continued use of the App after changes indicates acceptance of the updated policy
• You are advised to review this policy periodically

13. Contact Us

14. Governing Law

This Privacy Policy is governed by the laws of Pakistan, including:

• The Prevention of Electronic Crimes Act (PECA) 2016
• Personal Data Protection Bill, 2021 (when enacted)
• Other applicable laws and regulations of Pakistan

15. User Responsibilities

As a user of this App, you agree to:

• Provide accurate and truthful information during registration
• Not misuse the App for false reporting or harassment
• Maintain the confidentiality of your account credentials
• Use the App only for legitimate crime reporting purposes
• Refrain from any activity that violates the law or this policy

The App owners retain the right to suspend or terminate any user account that violates these terms or engages in inappropriate behavior.

16. Data Confidentiality Commitment

The private data of citizens is kept completely confidential and secure.

We are committed to:

• Protecting your CNIC and personal information with the highest security standards
• Ensuring only authorized police officials can access data for legitimate purposes
• Not sharing your information with unauthorized parties
• Maintaining transparency about how your data is used
• Respecting your privacy while enabling effective law enforcement

Acknowledgment

By registering and using the Street Crime Pulse App, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You understand that:

• Your CNIC and personal data will be collected and stored
• This information will be accessible to authorized police officials
• The data is collected for legitimate law enforcement and public safety purposes
• You can exercise your data rights as outlined in this policy

For the latest version of this Privacy Policy, please visit:
Privacy Policy